Re: [otrs] Adding CustomerID column to 2.4 dashboard lists

Hi Lars, what is a OOTB solution? Greetings, -Martin On Aug 19, 2009, at 08:38 , Lars Lindgård wrote:

Sweet. Thanks for sharing John. I think that's really useful and was something I missed from the OOTB solution.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Murray Sent: 18. august 2009 17:57 To: otrs@otrs.org Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists

The new dashboard feature of 2.4 is very cool, but we wanted to see customer information about listed tickets.

Here's how I added a column to do this.

Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as follows:

In dtl:block:ContentLargeTicketGenericRow section, add the following before the "Time" TD element:

<td width="10%">

$QData{"CustomerID","15"}</div> </a> </td>

A few lines later in the dtl:block:ContentLargeTicketGenericNone block increase the colspan from 3 to 4.

I hope this is useful to others.

John Murray

George James Software 42-44 High Street Shepperton TW17 9AU United Kingdom Registered in England number 2568792

+44-1932-252568 www.georgejames.com