Hello Rother,

thanks for the input. On the other hand its insane to load a Article with all 350 Articles. Most of the time the last few are the important ones :)

Would you guys think it would be a good idea to add a plugin which limits the default Articles to the last 10 (or 20) Articles?

Cheers,

Mario

On Wed, Feb 6, 2019 at 6:14 PM Stefan Rother <sr@otrs.ch> wrote:

Hi Mario,

i am talking about "AgentTicketZoom".

The search and queue performs quite well.

I have seen this Problem a lot of times after Upgrading Customer Systems to OTRS 6. The problem are wrong indexes/contend inside the database, but only for old tickets. You can’t do anything with changing OTRS or MySQL configuration options I think.

We are only able to fix the problem, when we analyze and rebuild the database structure and that’s complex.

But the important info is, the problem exists only with old tickets (created bevor the upgrade). All new tickets performing well and if all old tickets are closed, the performance is quite good anywhere.

I hope that’s help a bit.

--

Stefan Rother
Geschäftsführer

Oberwalting 31 | 94339 Leiblfing | Germany

sales@otrs.ch

T DE +49 (0)9427 68 39 000
T CH +41 (0)71 552 08 80
Fax +49 (0)9427 68 39 009

https://otrs.ch | https://www.facebook.com/RotherOTRS

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