Hi Yuan,

Admin -> Postmaster Mail Account -> Select your account -> Under "Type" select "POP3S". That final "S" means SSL.

Other than that, look at the logs on your pop3 server to see if you can identify the problem there.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira
Sent: Tuesday, December 14, 2010 10:55 AM
To: otrs@otrs.org
Subject: [otrs] Error Fetch Email

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Error Fetch Email

by yuanyudistira » 14 Dec 2010, 16:35

Hi

Finally I got otrs installed successfully.

But I get error from cron :

ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.0 OS: linux Time: Tue Dec 14 16:20:02 2010

Message: POP3: Auth for user support/mail2.investor.co.id failed!

Traceback (6240):
   Module: Kernel::System::MailAccount:OP3::Fetch (v1.8) Line: 128
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
   Module: main::Fetch (v1.3) Line: 180
   Module: /opt/otrs/bin/otrs.PostMasterMailbox.pl (v1.3) Line: 93

I am very sure that I put username and password correctly.
I test check email using default webmail, it works, why otrs failed to fetch email?

what other settings should I check?

My POP3 email require SSL with port no. 995

is this problems? OTRS check pop3  using 110? where to check and change it?

Yuan

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