RE: [otrs] Compose e-mail signature

Hi Robert,

On Saturday, March 20, 2004 10:09 PM Paul wrote:

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Is it possible without modification to have the signature display in the compose e-mail screen in 1.2? Agents are finding it confusing and are adding a signature of their own when composing new e-mails. Ideally I'd like to see the signature associated with the particular queue appear in the edit box.

It should be working the way that the signature is inserted in the agent's screen. Are you sure you configured the queue correctly.

This is not the behavior. Looking at Kernel/Modules/AgentEmail.pm I see the following: $Text .= "\n".$Signature; The signature is appended after pressing submitting the e-mail. I'd like to see the signature appear within the text box so that the Agent can edit it (similar to what happens when replying to a ticket).

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It'd also be nice to be able to create "responses" available in the compose area as well. Perhaps with a way of linking them to queues and compose.

This is already noted, thanks.

Glad to hear it! Thanks, Paul