On Fri, Sep 12, 2008 at 4:11 PM, Nils Breunese (Lemonbit)
polloxx wrote:
We're using otrs for a while now and it works perfectly, however I have one question coming back from our management:
Is it possible to integrate outlook into otrs? Or are there alternatives?
I have no idea what integrating Outlook into OTRS means. Could you explain what kind of integration you're looking for?
We're using otrs as our ticketing system, which is running on an internal server. The problem is that adminisrators sometimes are unable to access the server to answer a ticket: when they are at a customers network. They have always access to our Exchange server. At this point I just drup a copy of the ticket on the Exchange. But I'm convinced there are better solutions for mobile users.