Re: [otrs] Notification, Notification(Event), Vs Autoreponse

Hi Michael, I have created two event notifications, one of which informs a user when their case is closed, and the other when a note has been added to their ticket (Note-External) To configure a notification for a closed ticket, configure a Notification(Event) as so: (if not specified, leave as blank) Recipient : Customer Event : TicketStateUpdate State : Closed successful / Closed unsucsessful Enter you desired subject and text. For mine its: , Your ticket has been closed. If the issue has not be resolved to your satisfaction, please feel free to re-open it. Our support team has closed the ticket with the following comment(s) Regards, IT To configure a notification when a note has been added to the ticket: Recipient : Customer Event: ArticleCreate Article Type : note-external And fill the text accordingly, for me its: , A note has been added to your ticket : Ticket Title : Ticket Number : Regards, IT I hope this is of some help to you. David On Fri, Oct 16, 2009 at 9:01 AM, Michael Mayaka wrote:

Hi All, I have been using Autoresponse<>queue to automatically respond to customers when new tickets are created. My question is, how can I automatically notify customers when their tickets are closed/updated? I have gone through "Notification" and "Notification(Event)" - Which of these can be used as an automatically triggered response to an event and how? (I'm using otrs2.4.4)

Michael

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