Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

Raul, if customer is the issue, you need to ensure you have configured AD also in sysconfig, look for Auth variable and there you should have the same settings as in Config.pm otherwise you need to add customers into data base., Frontend::Customer::Auth Regards 2014-10-10 11:59 GMT-06:00 Raul Libório :

Marshall, Yes, I have also read something about that but I can not remember that was related. I'm looking to find these parameters, if a problem of AD.

Alvaro, my problem is with customers. I'm using the sAMAccountName for authentication, as the mapping done in Config.pm

Thanks!

Raul Libório http://rauhmaru.blogspot.com/ openSUSE Member | Linux User #4444581

On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero wrote:

...

Did you verify what are you using to authenticate as uuid, email, SAMAccountname, other, that affects too. Also, are you having issues authenticating agents or customers?

Regards

2014-10-09 15:11 GMT-06:00 Raul Libório :

...

Hello

I have an Active Directory installed on Windows Server 2012 R2. The OTRS can view all users, however, when I try to authenticate, displays error like username or password is incorrect. Does anyone have any tips on how to solve?

Thanks

Raul Libório http://rauhmaru.blogspot.com/ openSUSE Member | Linux User #4444581

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net