I wrote in a few days ago with an issue about SBS 2003 pop3 retrieval. I followed the advice given and enabled a pop allowance for the OTRS account.

This morning I tried to retrieve, and it worked once, then kept failing. Log entries are below. I have changed nothing since it worked the first time.

[Thu Dec 28 11:00:07 2006][Notice][main::FetchMail] Fetched 1 email(s) from technical@cxxxxxxxive.local@192.168.25.5.

[Thu Dec 28 11:04:23 2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Technical Support <technical@cxxxxxxive.co.uk>' from 'Technical Support <technical@cxxxxxxxxive.co.uk>'. HistoryType => SendCustomerNotification, Subject => Re: [Ticket#2006122410000019] New State "closed successful"!;

[Thu Dec 28 11:04:23 2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent customer 'StateUpdate' notification to 'Technical Support <technical@cxxxxxxxive.co.uk>'.

[Thu Dec 28 11:10:03 2006][Error][main::FetchMail][162] Auth for user technical@cxxxxxxive.local@192.168.25.5 failed!

[Thu Dec 28 11:20:11 2006][Error][main::FetchMail][162] Auth for user technical@cxxxxxxive.local@192.168.25.5 failed!

[Thu Dec 28 11:20:12 2006][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found!

[Thu Dec 28 11:30:08 2006][Error][main::FetchMail][162] Auth for user technical@cxxxxxxive.local@192.168.25.5 failed!

[Thu Dec 28 11:40:16 2006][Error][main::FetchMail][162] Auth for user technical@cxxxxxxive.local@192.168.25.5 failed!

[Thu Dec 28 11:40:17 2006][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found!

Any help would be greatly appreciated. Also, I tried to change the fetchmail to retrieve every two minutes (This is on a Windows system), rebooted the server but it still only fetches every ten minutes. I changed the fetchmail.dist file in C:\OTRS\otrs\var\cron, is this correct?

Many thanks.

Mike Hayward