RE: [otrs] Is it possible to re-open closed tickets

We have some tickets that were closed but after a couple of days there some issues came up. I would like to re-open the tickets and finish them correctly.

Do you mean that the customer sent further mails or do you just want to add something? In the second case I would suggest you to search the tickets via the utilities page. Then you can lock the tickets and add a note. Lars

Regards,

Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino

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