_____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, December 05, 2006 5:52 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Agent Confusion Thanks both, turning on the option for the extended zoom and the cool iris looks good for me we will see how it works for the team. Thanks for the help. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Tuesday, December 05, 2006 7:27 AM To: otrs@otrs.org Subject: AW: [otrs] Agent Confusion Hello guys, _____ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Peter van Beugen Gesendet: Dienstag, 5. Dezember 2006 09:23 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Agent Confusion You can show all the notes/answers in one screen: $Self->{'Ticket::Frontend::ZoomExpand'} = '1'; yes it can be that I misunderstood the question :=) Regards, Peter _____ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Dave Wojciechowski Verzonden: maandag 4 december 2006 22:21 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] Agent Confusion Hey thanks for the answer, but I'm not sure how you use that in the notes to see the original ticket. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Monday, December 04, 2006 1:30 AM To: otrs@otrs.org Subject: AW: [otrs] Agent Confusion Hey Dave, _____ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Dave Wojciechowski Gesendet: Sonntag, 3. Dezember 2006 19:23 An: User questions and discussions about OTRS.org Betreff: [otrs] Agent Confusion Has anyone run in to this problem, I find that my agents are adding notes to the tickets and need to look back at the original issue but there is no way of doing that w/o opening many windows and many sessions and searching around. Is there anyway that a preview of the issue can be added to the notes and the phone call areas like it is in the link section? or is there a better way to work around this issue? Thanks I'm Wojo we use Firefox with the plugin cooliris to get previews of links wihtin the ticket. Greetz, Shawn It can be that ____________________________________________________________________________ _ Scanned by IBM Email Security Management Services powered by MessageLabs. For more information please visit http://www.ers.ibm.com ____________________________________________________________________________ _