Hi list, I use OTRS 2.4.7. I have set up my role <-> agents synchronisation with Active Directory Groups (see http://lists.otrs.org/pipermail/otrs/2010-February/thread.html#30647) All works fine, but now, I change some agent right's. Agent1 who have access to file 1,2,3 now must only have access to file 2,3. I changed AD groups, right in admin roles<->agents. But I have always Agent1 in owner list when I have a ticket in file1 ! When you want to change owner. Do you know how I can clear this list and have only agents with file1 r/w access ? Thanks in advance for your help -- Guillaume Rehm Responsable du Centre de ressources informatiques Bibliothèque nationale et universitaire de Strasbourg Guillaume.Rehm@bnu.fr http://www.bnu.fr 03 88 25 28 23