Thanks. That sounds perfect - any idea when it will be available. Is it in the CVS version yet? James. -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: 09 December 2002 13:20 To: otrs@otrs.org Subject: Re: [otrs] Ticket Status Hi James, On Mon, Dec 09, 2002 at 01:05:41PM -0000, James Jeffrey wrote:
Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar?
Yes! .-) We are working on it. To the next release. See: http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/TODO?rev=1.28&content-typ e=text/plain -=> pending feature You will have a two more states (pending_for_customer and waiting_for_reminder) with a time selection (date and time) for pop-ups. Is that what you looking for?
James.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs