Tnx Leonardo, but Still removing emails

Julio Cesar Angulo Quiroz

Telf.: 997066155

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche
Enviado el: Martes, 21 de Septiembre de 2010 12:42 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] otrs delete email boxes

Hello,

IMAP will always remove messages from inbox once downloaded. Try POP3 if you want to keep them.

About not creating tickets, check your log after clicking on "Run now!", probably you didn't set default priority so OTRS is unable to create the expected ticket

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

On 21 September 2010 11:31, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:

Hi team, i have configured OTRS to download e-mail using imap but does not create ticket and eliminates this emails from the inbox,

Question:

how i repair; to create tickets, and not delete messages?.

Tnx all

Julio Cesar Angulo Quiroz

Telf.: 997066155

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