Hi Alex, On Tue, May 13, 2003 at 05:02:51PM -0700, Alex Zheng wrote:
I forgot to mention that I already set the following:
http://localhost/otrs/index.pl?Action=AgentPreferences
under agent interface, and set 'new ticket notification' to 'yes'.
AND, it still not work!
I did notice that when you reassign a ticket (or change queue for a ticket) to 'myqueue', (by 'root' or other agent under orts agent interface), 'myagent' (who belongs to 'myqueue') got notification immediately.
Wow! Please try it again! If you get "move" notifications, you also should get "new ticket" notifications. This is the same function. PS: Have a look into the ticket history of a new ticket, is there a line like "Action: SendAgentNotification; Comment: Sent notification to ..."? -Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --