Hi. I've submitted a couple of bug reports via bugs.otrs.org. The first one, http://bugs.otrs.org/show_bug.cgi?id=2627, was submitted on January 17th and still has status "New". Does anybody actually check the bug submissions or should I just be more patient? Anyhow, the second bug is as follows, in case anybody else stumbles upon it: If you have limited your customers to select only queues from the list at CustomerPanelOwnSelection, the system will break and not be able to create new tickets if the queue names contain Danish characters (æ, ø and å). Traceback: ERROR: OTRS-CGI-1 Perl: 5.8.8 OS: linux Time: Mon Jan 28 13:25:56 2008 Message: Need TicketID! Traceback (12693): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147) Line: 83 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24) Line: 318 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20) Line: 704 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.37) Line: 47 -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95