David,
Thank you for directing me to a solution.
Slowly, I'm getting the hang of it.
Yalu
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
David Holder
Sent: maandag 21 december 2009 11:31
To: User questions and discussions about OTRS.
Subject: Re: [otrs] No customer notifications sent
Hi Yalu,
When mentioning notifications to the customer, are you talking about
notifications that a new ticket has been created, or some other kind of
event?
If it's a notification regarding a new ticket, have you checked that you
have an autoresponse set on that specific queue? in OTRS go to Admin > Auto
Responses <-> Queue.
If this has already been set up, have you checked your log for clues?
Regards,
David
On Sat, Dec 19, 2009 at 8:05 PM, Yalu wrote:
Hi all,
I'm trying to setup an OTRS based ticketing system for my company (v2.4.4 on
Windows 2003 SP2r2).
I've already created some groups, roles and queues for testing purposes.
I'm using my corporate AD as an customer & agent LDAP backend.
Everything seems to work quite fine so far, except for the fact that no
notification mails are being sent to the originator customer,
Although all necessary properties are correctly retrieved from AD (including
mail address).
Also, logging does not indicate any mails being sent
On the bright side: notifications to agents are being sent as expected as
are (queue)responses to the customer.
Hope anyone can help me out.
Greetings,
Yalu
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