Hello, On Thu, Apr 06, 2006 at 02:11:51PM +0200, Corne Beerse wrote:
At this moment I'm configuring an evealuation setup for OTRS. All goes verry well, thanks for all that have created OTRS to what it is.
Thanks :).
There is however 1 item I cannot find in OTRS: Every ticket should have a 'topic' with it: A "subject" like item that is selected from a pre-created list of topics.
In the end, the usage is to create statistics over these topics, just like the statistics over the queues.
That feature isn't implemented in OTRS yet. But maybe you can use the free text fields and use them for your needs. If not, we ofcourse can implement the topic feature for you. Just write a message to sales@otrs.com
C. Beerse
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