1 Apr
2003
1 Apr
'03
6:33 p.m.
Greetings, 1. Does OTRS have a 'guest' account feature? 2. Does a 'note-internal' make it so ppl other then in that group can read the note? If not does that ability exist? For example if I am in the engineering queue and I add a 'note-internal' can ppl in the 'QA' queue see the notes? I am looking for a private note ability. 3. Can I get all the queues to show, instead of only showing when a ticket is there? 4. Is there an area where I can view completed tickets? 5. Once an escalation time has been reached, can a page be sent also? 6. When a new ticket is created with a high priority can OTRS page at ticket creation? Thank you again, Andrew