Hi, This error seems to come from a LDAP connection error, are you sure of your LDAP settings? Is it working else where? Hi,
working from the Customer interface, I'm trying to zoom on a ticket just created by the customer itself, but after a while I get the message of authorization denied with the message: "Please go away!". I found in /var/log/messages the following helpful debug infos, but I'm not able to solve...
Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:213]: I/O Error Connection reset by peer Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Notice][Kernel::System::Ticket::CustomerPermission] Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerIDCheck) is requred (UserID: 33363 'ro' on TicketID: 19)!
Can someone please give me a hint?
Thanks in advance, Simone _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/
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