2011/9/27 Nils Leideck <nils.leideck@leidex.net>

Dear Wagner,

make sure you are NOT working with the super user account root@localhost. ACL will never take effect for this user ;-)

On 27.09.2011, at 20:03, Wagner wrote:

> I'm trying to create a simply ACL, just copied the same from the otrs doc to Config.pm
>
> $Self->{TicketAcl}->{'ACL-Name-1'} = {
> Properties => {
> Ticket => {
> Queue => ['Raw'],
> },
> },
> Possible => {
> Action => {

> AgentTicketClose => 0,
> },
> },
> };
>
> to remove the close option from the queue Raw, but this doesn't work, I've set everything to 0, and got nothing changed.

> Is there anywhere that I should change? Or enable ACLs, anything to make this work?

-- Cheers, Nils

http://webint.cryptonode.de / a Fractal project

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs