Folks, We're implementing OTRS here as a replacement for Kemma software's "Bridge Tracker" since their mercenary approach to maintenance and support has bled us dry. I have now fought my way through installing OTRS on an iPlanet web server, with an Oracle backend, only to find that we're missing a key piece of functionality: We need to be able to associate a billing rate with a ticket, so that hours worked against that ticket will be billed at the appropriate rate. Ideally, the user would select the billing rate from a drop-down list of possible rates, each with its own rate-code. Once a rate was selected, a ticket would show you the charges for that ticket, based on hours worked multiplied by that rate. Is there any way to do this within OTRS? Thanks in advance. -- _________________________________ Thorne Lawler Systems Administrator t: +61 3 8329 2026 f: +61 3 9326 7588 e: thorne.lawler@microlistics.com.au Microlistics A Dawson Group Company www.microlistics.com.au _________________________________