Re: [otrs] Use of templates

9 Apr 2016


      Hi,

Yes there IS an history entry showing the number of usages 

Jens Bothe
Sent from mobile/cell
...
Am 09.04.2016 um 08:38 schrieb Florian Edlhuber :
Hi Ralf,
08.04.2016 14:58 - Ralf Hildebrandt schrieb:
...
We're having a lot of templates for answers and the like.
Is there any way of finding out how often a template was actively used
by the agents?
In OTRS 3 there was a Add On from OTRS AG available. It was a add on 
for the stats. But for the Version 5 I don't know this function or a 
add on available.
regards
Florian
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