Re: [otrs] Stats for average Agent response time?

whoops, sorry Charles, missed your post :-)... On Wed, 26 Jan 2005 21:28:14 +0100, Edgar Meij wrote:

Yes, one can, but it's not that easy :-). You can try and query the SQL database with the proper commands. I'm actually working on a (small) perl script myself, doing just that. It's not quite finished yet though...

hth,

Edgar Meij

On Wed, 26 Jan 2005 07:48:16 -0800, Wes Plate wrote:

...

Is there a way to get from OTRS the average time it takes for an Agent to respond to a new ticket?

-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com

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