Hi there,

I need to make a backup of the OTRS Database but I always get this error:
Got packet bigger than 'max_allowed_packet' bytes when dumping table `article_attachment` at row: 39045

The packed size for mysql is set to 256 MB which was before 128 MB.

Can anyone help me to workaraound this problem to geht things working again.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489