8 Oct
2004
8 Oct
'04
2:32 p.m.
On 8-10-2004 at 10:22, Ted Kaczmarek wrote:
Valid points, but to me email is a very efficient highly reliable and self documenting medium. Just wish most people thought that way. Also prevents communication problems as well.
Yes, that's right. But often using e-mail it's hard to link messages, threads and know which issues are open and who's working on them. Also, having everything stored in a ticket system rather than in my mailbox lets other people in my team browse tickets and answers (this is important for customer support: everybody here need to know everything about our clients' issues, to avoid misunderstandings and errors). - Alessandro