You will see the names of the queues of the queues in the groups you are a member of.

So a queue is member of a group and an user is member of a group.

An user (agent) will only see “his” queues in the TO field.

So make new queues (A,B), make these queues member of a new group (X), make your users member of this new group (X) and these queues (A,B) will show up.

Peter

---

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Andrew Whalen
Verzonden: maandag 7 februari 2005 11:11
Aan: otrs@otrs.org
Onderwerp: [otrs] Chaning To field in 'New Ticket' window

Hello,

I would like to change the 'To:' field in the New Ticket window. By default I see Junk, Misc, Postmaster, and Raw. I would like to delete these and make my own options. As I understand it these are the default queues in OTRS. Is there a way to change these? (I tried creating customer queues, but they didn't show up!)

Thanks!

Andrew

Andrew Whalen
CTO       
NetDialog bv
Virtualizing Technology.
http://www.netdialog.biz