Dear colleague

Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails

Mentioned below the procedure of configuring:

She edited this file: /opt/otrs/.fetchmailrc

And type this line:

Poll DEEXVS03 protocol IMAP user wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com password YOURPASSWORD is otrs

After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line:

#fetch every 5 minutes emails via fetchmail

*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null

So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work.

Maybe it’s possible to change somewhere in the source code?

With kindest regards.

Cordialement

-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49