That's what I found:
- install package "Master / Slave"
- create new ticket and set MasterTicket to "New Master
Ticket"
- link other tickets with linktype
"Child"
- closing the Masterticket closes also the child
tickets
But one cannot change the MasterTicket field once the
ticket is created
(at least I did'nt find out how)
Best regards
Wolfgang
Dear friends,
has anbody found out how to use the
Master / Slave feature in OTRS 2.4.2?
(of course the package is already
installed)
Thanks and best regards
Wolfgang