Date: Tue, 20 Oct 2009 10:23:21 +0400
Subject: Re: encoding and attachments
> Moreover, OTRS bounces non-ascii attachments sent by customer.
> I sent a test email to OTRS with 2 files attached: one named in English, the other - in Russian.
> In OTRS I can see only the English one, and there's no Russian even in the filesystem.
>
> Regards,
> Ilya Kornev
>
> -----Original Message-----
> From: Ilya Kornev <
feldpost-@mail.ru>
> To: otrs <
otrs@otrs.org>
> Date: Mon, 19 Oct 2009 13:08:47 +0400
> Subject: encoding and attachments
>
> > Hello,
> >
> > The button Attach doesn't attach anything when composing email and choosing an attachment named in
> Russian.
> > If I choose an attachment named in Latin letters, everything is ok.
> >
> > This is what my Support Assessment says:
> > Check database utf8 support. Your database version support utf8. OK
> > Check if the client use utf8 for the connection. Your client connection is utf8. OK
> > Check if the database use utf8 as charset. Your database character setting is utf8. OK
> > Check the utf8 table charset collation. Your charset collation is set to utf8_general_ci. OK
> >
> > And I have this line in Config.pm
> > $Self->{'DefaultCharset'} = 'utf-8';
> >
> > The method of storing attachments is FS, if it matters.
> >
> > Does anybody have a clue what can be wrong with that?
> >
> > Best regards,
> > Ilya Kornev
> >
> >
>
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