9 Mar
2008
9 Mar
'08
10:24 a.m.
John Joseph wrote:
I am new to this list and otrs I would like to know whether I can implement SLA features (Service Level Agreement) with otrs
I believe SLA's are not in OTRS core, but you can install OTRS::ITSM on top of OTRS and get SLA functionality. See http://doc.otrs.org/itsm/1.0/en/html/ for the docs. Please subscribe to the ITSM mailinglist for questions about ITSM: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese.