---------- Forwarded message ----------
From: Amanpreet Singh
Date: Thu, Apr 30, 2009 at 5:43 PM
Subject: auto response not working
To: otrs@otrs.org
hi,
i have installed OTRS on Debian, its working fine
sending & receiving the tickets,
i have set a auto responder for new tickets in the queue,
the problem is the sender of the ticket never receive the auto response,
system log shows the following errors:
OTRS-PM3-10[15211]: [Notice][Kernel::System::Ticket::TicketCreate] New
Ticket [1053/Test Ticket-032] created (TicketID=134,Queue=Suppo$
OTRS-PM3-10[15211]: [Error][Kernel::System::Email::SMTP::Send][Line:87]:
Can't use from: ! Enable debug for more info!
OTRS-PM3-10[15211]:
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [1053] ($
OTRS-PM3-10[15211]: [Notice][main::FetchMail] Fetched 1 email(s) from
abc@xyz.net @pop.server http://pop.fatcow.com
when enable the debug,shows
OTRS-PM3-10[11202]: [Notice][Kernel::System::Ticket::TicketCreate] New
Ticket [1051/Test Ticket-030] created (TicketID=132,Queue=Suppo$
OTRS-PM3-10[11202]: [Error][Kernel::System::Email::SMTP::Send][Line:127]:
Can't connect to smtp.server http://smtp.fatcow.com: Bad file descriptor!
OTRS-PM3-10[11202]:
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [1051] ($
OTRS-PM3-10[11202]: [Notice][main::FetchMail] Fetched 1 email(s) from
abc@xyz.net @pop.server http://pop.fatcow.com/.
help plz,
thanks in advance.
--
regards:
Aman
