Hi Luis, On Tue, Mar 25, 2003 at 03:08:37PM -0500, Cisco wrote:
I'm running OTRS and changed the contents of GenericAgent.pm to
%Jobs = ( # insert your jobs (see Kernel/Config/GenericAgent.pm.examples) # -- # [name of job] -> close and delete all tickets in queue Junk # -- 'junk' => { # get all tickets with this properties Queue => 'junk', States => ['new', 'open'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # which should be changed!) New => { # DELETE! Delete => 1, }, },
Because I want to delete the emails in the Junk default queue.
How does the GenericAgent.pm runs ?
bin/GenericAgent.pl needs to be executed to process your GenericAgent.pm jobs.
Is it running by default ? Because none of the emails in the Junk queue are deleted.
You need to start your otrs cronjobs (suse: "rcotrs start", redhat: "service otrs start", other: "bin/Cron.sh start" as otrs user). See also: http://www.otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.ht... http://www.otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/cronjob.html
Luis Vazquez
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.