in contrast to you Jonathan, my problem got solved by assigning $Self->
{CheckEmailAddresses} to 0 (default is 1) in default.pm. though the
comments for this command suggests that it checks the syntex of the email
address enterd but i think tht the errors i had is some thing to do with
the email configuration as the email address was valid. so which file(s)
do i have to look into for solving that?.
Thanks again to Daniel , Peter , Jonathan for thr posts.
Regards
Imran Ali
-----Original Message-----
From: "Jonathan Cutting"
Updated - the problem is with the CheckMXRecord setting in Config.pm. Set it like this:
$Self->{CheckMXRecord} = 0;
and it works fine. Now I can add users and get on with the game!
=================
I'm seeing the same exact problem as Imran Ali is observing below. I've been through the logfile fix already.
I am using Windows 2000 with Apache 1.3.28, mod_perl 1.0, MySQL 4.0.12, and ActivePerl 5.6.1.635.
It looks like everything works except for adding users.
=============
Daniel & Peter,
thanks to your post(s), the missing temp dir issue is resolved. though still my Apache starts with this error:
Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35.
also the problem of adding a user is still thr. though the error.log now displays following errors once i try to add new user.
[Tue Jul 22 14:53:19 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:53:50 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68
i chacked both the files and the relevent lines (which are causing errors) but couldn't make out much.
below are the trouble maker lines:
Admin.pm line 840: $PrefItem{'Option'} = "Ascii2Html(Text => $Param {$PrefKey}) .'">';
CheckItem.pm line 68: if (Email::Valid->address( -address => $Param{Address},....
Regards Imran Ali
================================================================
You'll need to set the LogModule::LogFile directive to point to a valid directory.
Something like: $Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log';
Or whatever location is applicable to your situation. (See Kernel/Config/Defaults.pm for where to find these options).
Daniel
____________________ Jonathan Cutting Integrated Biosystems
email :: jcutting@integratedbio.com phone :: 707.226.9300 x282 fax :: 707.226.9303 addr :: 445 Devlin Rd., Napa, CA 94558
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