Hi,
i need to make time
accounting and so reporting with informations stored in
otrs.
My problem, is to
report time by queues et by agent, but when i move tickets from one queue to
another i lost the infomation about the queue the time was spent
in.
Can i use
article.freekey and article.freetext to store this information, or somebody have
planned to use them in future releases.
Regards
Jean Marc
Deliniere