Out of curiosity, did you run the following scripts: After upgrade: ### $OTRS_HOME is usually /opt/otrs ### MYSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3.postgresql.sql | psql otrs Then: $OTRS_HOME/scripts/DBUpdate-to-2.3.pl Then: MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3-post.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.3-post.postgresql.sql | psql otrs Login as root@localhost (default password is root) and verify if changes took effect. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Wes Plate Sent: Wednesday, October 22, 2008 3:03 PM To: OTRS; David Salson Subject: Re: [otrs] OTRS 2.3.1 Upgrade Login Issue On 8/21/08 12:26 PM, "David Salson" wrote:
Upgrade from 2.2.7 to 2.3.1. Everything is running (cron, autoreply, notifications, etc...) but no one can login (index.pl or customer.pl). Invalid user name or password. I checked the database via phpMyAdmin.
All
users are there. What to do?
Did you ever find the solution to your password problem? I'm seeing something similar. Users with passwords in the database from before the upgrade from 1.3 to 2.3.3 can log in, however new users or old users with new passwords cannot log in. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs