Hi Marc, On Fri, Apr 16, 2004 at 03:07:28AM +0200, Mercator GmbH wrote:
I am trying to configure auto-responses, but it doesn´t work.
In the Admin, I have created an auto-response.
The type is "Auto reply/New ticket" and it´s valid.
I have assigned this to a queue.
However, no replies are sent. [...]
Just to remember. "Auto reply/New ticket" will send an auto-response to the customer after follup up to an already closed ticket which can not be reopend (queue setting). You need to use "auto reply" for new created tickts. See also http://doc.otrs.org/1.2/en/html/auto-response.html for the auto-response types.
Thanks,
Marc
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