Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all. This is what I see in sysconfig. $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001'; Aquiles Cohen wrote:
Hi,
It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
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-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr "It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)