No, I mean when I am adding a "Customer User" there is mandatory field named CustomerID and I should fill it. How can I configure my OTRS to fill it automatically?


On Thu, Jul 10, 2008 at 2:50 PM, Nils Breunese (Lemonbit) <nils@lemonbit.nl> wrote:
Hooman Mesgary wrote:

How can I set the customer Id automatically?

What do you mean exactly? If there is a customer with an associated e-mail address that matches the sender of an incoming ticket then the CustomerID will automatically be set for this ticket.

Nils Breunese.
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