No, I mean when I am adding a "Customer User" there is mandatory field named CustomerID and I should fill it. How can I configure my OTRS to fill it automatically?
Hooman Mesgary wrote:What do you mean exactly? If there is a customer with an associated e-mail address that matches the sender of an incoming ticket then the CustomerID will automatically be set for this ticket.
How can I set the customer Id automatically?
Nils Breunese.
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