1. NEW Ticket function Well.. this is what I use PhoneView for?
Then you're aware of the fact that the system sends emails (as if in response to a client-initiated email - which is incorrect) when you use PhoneView? This is not desirable. Also, using 'PhoneView' for something unrelated is just plain confusing. Especially in large helpdesk setups - imagine having to train people with this kind of confusing terminology.
2. PHP port. I can only assume you're pushing a hell of a lot more tickets than I do.. because it isn't slow for me? [shrug]
Yup, it's slow. Especially when compared to PHP. Also, it's not only a speed issue, but also one of maintaining/modifying the system. PHP would be vastly superior. CGI-smeegee-eye.
Mostly agree with the other points though :)
Excellent - do you have any other ideas to add to the wishlist?
Regards, Phillip Baker
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R59. Free WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails Phone Now! 086 11 11 440