Hi everybody !

  This is my first start at otrs and really i am impressed by the product. I was used to a ticket system on my previous job and this one is awesome :)

  I am instaling a version for myself right now and i struggle just on one thing. I want to make email flow from sendmail to otrs. For this i want to use sendmail alias file to pipe the email into postmaester.pl. I have sendmail under smrsh so i put the following alias :

otrsqueue:      "|/usr/libexec/sm.bin/PostMaster.pl"

lrwxr-xr-x  1 root  wheel  48 29 oct 10:50 /usr/libexec/sm.bin/PostMaster.pl -> /home/otrs/www/otrs.aqueos.com/bin/PostMaster.pl
-rwxr-xr-x  1 root  wheel  3860 29 oct 16:03 /home/otrs/www/otrs.aqueos.com/bin/PostMaster.pl

  I think all is good and if i use the command line it works fine, i can launch postmaster.pl and see the result in otrs without issues. The problem is that when i send an email to this alias i got this error message:


   ----- The following addresses had permanent fatal errors -----
"|/usr/libexec/sm.bin/PostMaster.pl"
    (reason: 126)
    (expanded from: <vps_support@aques.com>)

   ----- Transcript of session follows -----
/usr/libexec/sm.bin/PostMaster.pl: permission denied
554 5.3.0 unknown mailer error 126


Reporting-MTA: dns; core0.adn-svices.com
Received-From-MTA: DNS; lns-th2-4f-81-56-179-201.adsl.roxad.net
Arrival-Date: Sat, 30 Oct 2004 13:46:24 +0200 (CEST)

Final-Recipient: RFC822; vps_support@aques.com
X-Actual-Recipient: X-Unix; |/usr/libexec/sm.bin/PostMaster.pl
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Unix; 126
Last-Attempt-Date: Sat, 30 Oct 2004 13:46:24 +0200 (CEST)

This is not a permission problem as if i su -m smmsp i can use the postmaster script to put mails in otrs  without trouble so the second message "unknow mailler" seems the problem.

 That seems to indicate that the Mailer is not defined (M macro in sendmail)... i have as a mailer in sendmail.cf :  local, prog and cyrusv2 (this is using sendmail+cyrus imap here).

 Anyone solved this kind of trouble before ?

best regards,
Ghislain.





-------------------------------------------
Mlocal,         P=/usr/libexec/mail.local, F=lsDFMAw5:/|@qPSXfmnz9, S=EnvFromSMTP/HdrFromL, R=EnvToL/HdrToL,
                T=DNS/RFC822/SMTP,
                A=mail.local -l
Mprog,          P=/bin/sh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, D=$z:/,
                T=X-Unix/X-Unix/X-Unix,
                A=sh -c $u


Mcyrusv2,       P=[IPC], F=lsDFMnqXzA@/:|m,
                S=EnvFromSMTP/HdrFromL, R=EnvToL/HdrToL, E=\r\n,
                T=DNS/RFC822/SMTP,
                A=FILE /opt/mailsystem/lmtp.sock