We are currently evaluating OTRS. The solution appears to be very good except the lack of robust reporting tools. I’m sorry to ask this question if it has already been answered before – What are the plans to add more reporting features in the future? Has someone created any tools for reporting other than the basic features shown in the OTRS demo?
Any information in this area would help us evaluate this great solution. Thank you.
Travis Murdock
Cloudmark, Inc.
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-----Original Message-----
From: Covert, Jake
[mailto:jake.covert@eds.com]
Sent: Tuesday, April 08, 2003 7:42
AM
To: otrs@otrs.org
Subject: RE: [otrs] Stock Reports
Any possibility on advanced reports or statistics capabilities making it into version 1.1?
Thanks,
Jake Covert