Hello,

I am new to OTRS, my context is that  I’m transferring an OTRS 3.0 to a new machine (there is custom dev for pgp that I don’t master inside).

I not only copied the /opt/otrs but also the content of the DB.

I checked for the dead links to see that some necessary JS was hidden in /etc/javascript-common.

This is corrected and the system is working.

Even email fetching is working J and email tickets get created

But I have an issue, rather weird.

When open I open a ticket, the browser prompts me to open/save the html of article (which is correct) instead of showing it in the same page.

Thank for your help

Jerome