RT - Christian - OpenSUSE wrote:
/ I installed using the rpm file for Open SUSE. />/ ver=var your right, typo... =-) />/ />/ whoami comes back with OTRS, when I used grep otrs /etc/passwd I />/ get this below: />/ />/ rt:/opt/otrs/bin # grep otrs /etc/passwd />/ otrs:x:1001:8:OTRS System User:/opt/otrs:/bin/false / The '/bin/false' at the end means that your otrs user doesn't have a login shell associated, so 'su otrs' shouldn't get you a shell as user otrs. (You could run 'su -s /bin/bash - otrs' to change to user otrs and get a bash shell.) I don't know about OpenSuSE, but on RHEL/ CentOS I can just run 'service otrs start' (as root) to start the OTRS cron jobs. Doesn't the SuSE RPM install a file called /etc/ init.d/otrs?
Nils Breunese. Continued by RT - Christian - OpenSUSE: With Open SUSE I use "./otrs start" to run the service, and yes your correct, the /etc/init.d/orts does exist as well. Here are the results when I attempted to start otrs. Also, otrs is running and runnign well I might add, so when you see the info below you'll see why I mentioned this. otrs@rt:/etc/init.d> ./otrs start Starting OTRS Checking Apache ... failed! --> Please start the webserver at first! (rcapache2 start) <-- otrs@rt:~> su Password: rt:/opt/otrs # cd rt:~ # rcapache2 start Apache is already running (/var/run/httpd2.pid) done rt:~ # su -s /bin/bash - otrs otrs@rt:~> cd /etc/init.d/ otrs@rt:/etc/init.d> ./otrs start Starting OTRS Checking Apache ... failed! --> Please start the webserver at first! (rcapache2 start) <-- otrs@rt:/etc/init.d> Ok, soooo... I can access and use OTRS, but when it attempts to start, it says Apache is not running?? Ok??