Thank you Robert for your comments. Please see my replies embedded. On Wed, 2003-11-19 at 00:52, Robert Kehl wrote:
1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there.
Are you just using the "Back"-Button of your browser? If so, you need to refresh the page to avoid just viewing your cache's content. Nope, Shift+Refresh, logging in and out, closing down browser and restarting, nothing makes them go away.
Another reason were Agent Notifications. You set these in the User Preferences. I do have Follow up notification set to yes.
2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order.
This is not possible right now. You might use the search as a workaround. Is this something planned for a future revision?
3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference?
That's probably because most Login Pages look different than the real content pages. Ahhh, makes sense, thanks.
Regards, Peter