14 Sep
2009
14 Sep
'09
11:28 a.m.
Hello, I'm begginer in otrs, moving from request tracker. I have problems with concept of locking tickets - what it is for? how typical workflow with locking should be? It seems that locked tickets "disappears" from queue and only person who locked it can see it. It's not what I need (or I think it's not :) - I want all agents see all tickets, and especially bosses of agnet to see what's going on with all tickets. Cheers --- Grzegorz Marszałek graf0@post.pl