Tim,

Sorry but I was not talking about bug http://bugs.otrs.org/show_bug.cgi?id=2156 which is already fixed as cvs CHANGES file mentions it.

I'm talking about a new case I found today : http://bugs.otrs.org/show_bug.cgi?id=2239 which is affecting CustomerCompanySupport when using external backend DB.
Could you tell me if you also have the same behaviour please ? It will be easy to test if you already have external backend db in place right now.

Thanks. BR.

Laurent Minost



Le jeudi 30 août 2007 à 14:11 +0100, Tim Streater a écrit : 
Laurent,

Sorry - forgot to add - version 2.2.2.

tim

At 14:03 30/08/2007, Laurent Minost wrote:
>Hi Tim,
>
>Are you using an external backend DB for CustomerUser and CustomerCompanies please ?
>If so, can you tell me which OTRS version are you using and confirm me this bug occurs by your side too please ? <http://bugs.otrs.org/show_bug.cgi?id=2239>http://bugs.otrs.org/show_bug.cgi?id=2239
>
>Thanks by advance.
>
>Best regards.
>
>Laurent Minost
>
>
>Le jeudi 23 août 2007 à 17:14 +0100, Tim Streater a écrit :
>>
>>
>>Hi,
>>
>>Interestingly, the same bug and same fix occur if you try to use a different backend db for Customer Companies, too.
>>
>>tim
>>
>>
>>At 16:19 23/08/2007, Laurent Minost wrote:
>> >Hi,
>> >
>> >This bug seems already fixed by OTRS Dev Team :
>> >
>> ><<http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup>http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup>http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup
>> >
>> >- (2007/08/10) Fixed bug# 2156 - External customer database is not working,
>> >
>> >if it's configured the following error message appears
>> >     ("Got no MainObject in Kernel/System/DB.pm line 85").
>> >
>> >
>> >BR,
>> >
>> >Laurent
>> >
>> >
>> >Le jeudi 23 août 2007 à 16:29 +0200, Rico Barth a écrit :
>> >>
>> >>
>> >>Hi Tim!
>> >>
>> >>On Thu, 23 Aug 2007, Tim Streater wrote:
>> >>
>> >> > Thanks - that fixed the software error (BTW, to me this looks like a bug -
>> >> > should I report this via bugzilla?).
>> >>
>> >>Yes, it's a bug. I didn't find time to look for an existing bug on
>> >>bugs.otrs.org. If you may do that it was great job. This issue was
>> >>discussed on mailinglist a few weeks ago.
>> >>
>> >>Thanks and regards
>> >>
>> >>Rico
>> >>
>> >>--
>> >>Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter
>> >>c.a.p.e. IT GmbH
>> >>Annaberger Straße 240 , 09125 Chemnitz
>> >>phone/fax: +49 371 5347-621 / -625
>> >>mobile:    +49 176 66680786
>> >>mailto:    <<mailto:rico.barth@cape-it.de>mailto:rico.barth@cape-it.de><mailto:rico.barth@cape-it.de>rico.barth@cape-it.de , PGP-Key: 0x874C8377
>> >>internet:  <<http://www.cape-it.de>http://www.cape-it.de>www.cape-it.de
>> >>
>> >>Geschäftsführung Rico Barth, Thomas Maier
>> >>AG Chemnitz, HRB 23192
>> >>_______________________________________________
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>>
>>-- Tim
>>


-- Tim