I have configured this for all notifications on my OTRS server you need to put this into the body wherever you would like it to be:

Ticket Link:  <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

This will allow the customer to click on the link and after logging in go straight to the ticket.

With regards,

Boyd

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Claudio Tassini
Sent: Thursday, March 25, 2010 1:18 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Show ticket URL in a response

Hi guys,

is there a variable containing the full URL of a ticket? I would need an auto-response in which to insert the full ticket URL so that the customer can simply click in the mail and be redirected to the ticket page (after authentication, obviously). 

Alternatively, could it be possible to append parameters to customer.pl to open a ticket as soon as the user logs in? Something like: https://support.isp.com/otrs/customer.pl?ticketid=1000123

Many thanks in advance.

--
Claudio Tassini