Dear Zak, you need to replace it everywhere it occurs, i.e.: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=Users,dc=abc,dc=com'; Hth Markus Nagel Mohamed Zakaria schrieb:
Dear Mr Markus,
Thank you for your suggestion. I tried to change it to "cn=otrs,cn=Users,dc=abc,dc=com". But still have the same error.
Regards, Zak
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Markus Nagel Sent: Wednesday, November 25, 2009 12:42 AM To: otrs@otrs.org Subject: Re: [otrs] LDAP Intregration
Hi Mohamed, a.f.a.i.k. the path to the default container "Users" is not "ou=Users,dc=some,dc=domain", but "cn=Users,dc=some,dc=domain". You can check this by searching for a user with the following command: dsquery user -name someusername where "someusername" is a user in the container Users or one of its subcontainers. Could this be the simple reason for your problem.
Regards Markus
Mohamed Zakaria schrieb:
Hi,
I am not able to intergrate my current AD to the otrs system. The system log shows this message:
Tue Nov 24 17:03:25 2009 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
This is my config.pm the portion that is above “End of own config”. Can anyone help me with this? Thanks.
#Start of LDAP
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.200.1.1';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users,dc=abc,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '10.200.1.1',
BaseDN => 'OU=Users,DC=abc,DC=com',
SSCOPE => 'sub',
UserDN =>'CN=otrs,OU=Users,DC=abc,DC=com',
UserPw => 'password',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#Add the following lines when only users are allowed to login if they reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in the User Base DN
#example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com';
# $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_ldap_allow_C,OU=Groups,OU=BaseOU,DC=example,DC=com';
# $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
# $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'
#End of LDAP
Regards,
Zak
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