I don't know what to tell you.  I do know that a queue without any items in it that a user has defined within his My Queues will not display if it is empty.

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Soul Reaper
Sent: Tuesday, July 26, 2005 1:37 PM
To: otrs@otrs.org
Subject: RE: [otrs] Agent view queues for more than one group simultanious ly

Thank you for your response,

However I do not wish to display items in the "My Queues" portion of the
agents UI.

I would like the agent to be able to see all the queues from multiple groups
directly in the list of queues displayed when the agent clicks on the link
QueueView.  The agent has their permission set as a member of multiple
groups and the required queues are set up in each group. However when my
agent logs in they only see the queues from one group.

>From: "West, Bradley G." <bwest@Spang.com>
>For a given agent to display items in the "My Queues" portion of his/her UI
>you must go into the system as root or other administrative user and modify
>that particular Agent User and select the queues they have permissions to
>from the "My Queues" section.
>
>
>-----Original Message-----
>
>Hello
>
>I want to set up an agent  as a full 'rw' member of two groups and have
>done
>
>so in my admin settings.  I have also added the multi group data in the
>manual to the Kernel/Config.pm file and followed the instructions there.
>
>However when the agent goes to queue view it is only displaying the queues
>in 1 group.  Pardon my ignorence but is there another setting I also need
>to
>
>alter in one of the config files to properly allow my agent to view all of
>the queues in both groups from queue view? Or is this simply not currently
>possible?
>
>Thank you and regards.
>
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