Hi Volker, On Thu, Oct 24, 2002 at 04:35:28PM +0200, Volker Vo?kamper wrote:
I see this points. OTRS (currently) is developed to put an existing customer database on it. Yes, a modular contract frontend/backend would be important.
How does this work? I have not seen any hint on this?
You can add a customer id to a ticket. Via webinterface or via procmail (by receiving an email). And in the webinterface you can link this customer id to an external webinterface (e. g. http://yourhost/customer.php?CID=123456). Configurable via Kernel/Config.pm - $Self->{CustomerDBLink} = 'http://yourhost/customer.php?CID=$Data{"CustomerID"}';.
Volker
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson